CRM Price and Scalability
What kind of return on investment can you expect
when you sign up for a CRM?
In this CRM pricing guide, you'll learn how to
plan your CRM budget and maximize your investment.
In the past 8 years, I've spent just shy of $45K for my CRM ...
I’ve been using a popular all-in-one CRM for my business since 2011. The total amount I've spent during that time is just under $45,000.
I'm ok with this investment, because it's the power of a CRM that's helped automate my business' growth and success.
You can bet that I've had motivation to use the tool to the fullest to help me grow my business, but it’s also made me aware of what other options are out there.
I’m Nathalie Lussier, the founder of AccessAlly.
AccessAlly is a course and membership plugin for WordPress that deeply integrates with some of the top CRM platforms for small businesses.
I’ve visited their offices, sponsored their events, and met with key employees in person.
I’ve seen the good and the bad. I’ve witnessed employees leave, bugs get released, and the seedy underbelly of the software world. (I’m no stranger to that world, having worked in Silicon Valley at a startup that was being sued by IBM!)
I'm also an affiliate, which means that if you sign up for any of these marketing automation tools, at no additional cost, I will earn a commission. This in no way sways my opinions on these platforms, I just want to pass on my experience.
0 + contacts
The cost of your CRM is based on
the number of contacts you have,
no matter which company you go with.
CRM Price Comparison Chart
To help you plan ahead for the growth you'll be experiencing in contacts, you can take a look at this CRM price comparison chart that was updated with the latest pricing as of January 2019.
Additional CRM Costs
Beyond the basic "per contact price" you might expect to pay, you may end up needing to budget more based on your needs and how the email marketing platform charges for add-ons. Here are a few other things you should think about as you select and budget for your CRM.
Add-On CRM Users
If you have a team of virtual assistants helping you, you’ll want to see how many “User licenses” you get.
Are you the only person who will access the CRM and email marketing platform, or do you need multiple user accounts for the whole team?
While some companies might be able to work with a single login that everyone uses, others might be a little more attentive to making sure each person has a separate login… which can affect the price.
Each package or plan is different, and you don’t want to start paying extra every month because you didn’t realize this wasn’t included.
Did you know ... Most CRM plans include a limit on the number of emails you can send each month.
The reason marketing automation systems put a limit on the number of emails you send is to ensure that their clients’ emails get delivered properly.
But if you email often (which will likely help you sell more, keep existing customers longer, and recoup your CRM investments!) then you need to know what limits there are here.
Are you going to use your platform only for the once-a-week newsletter… or will you use it for sales emails, login notifications, opt-in confirmations, and customer follow-up?
The amount of emails you send will affect which package you sign up for, and is a separate consideration from the number of contacts you need.
High Volume Email Sending
The Price of Integrations
Finally, the other hidden costs of a marketing automation system to compare are the integrations.
Certain CRMs come with certain integrated features built-in (at a cost), while others will recommend selecting a third party plugin or add-on.
Adding different plugins and systems separately can add up in cost, so write down a list of your “must haves” and make sure you have a good solution for each. Some things you might want to consider integrating with your CRM include:
- Ecommerce and affiliate systems
- Membership and Learning management systems
- Landing page builders
- SMS, texting, and on-site messenger options
- Calendar booking applications
- Event management systems
Anticipate CRM Price Increases
In recent years, top CRM companies have become known for springing unexpected price increases on their customers.
Sometimes these price increases are handled well: the company might offer existing clients a few different options to lock in their pricing by choosing a yearly payment plan, or reducing some of their add-ons.
However, there's also been quite a few companies that have increased prices for their long term customers with very little time to adapt to the increased prices. In fact, some companies have increased prices by as much as 200%-400% percent in short periods of time.
So how can you anticipate or plan for these price increases?
One way is to ensure that you're consistently cleaning your contact lists, so that you don't end up paying more for un-engaged or non-marketable contacts.
It's also a good idea to expect the price of your CRM to increase over time and to budget for it ahead of time, which brings us to the topic of CRM budgets!
CRM Budget Advice
When it comes to deciding on your CRM budget, it helps to keep in mind that a CRM is the hub of your business. It holds all of the information about your prospects and customers, and when used properly it should pay for itself.
Often when I see business owners canceling their CRM accounts because they can't afford them, it's because they haven't taken the time to learn how to use their CRM to help them earn more.
Once you've figured out how to make the most of the automation and sales capabilities of your CRM, using the example of LCV above...
You might decide that you're willing to invest 10% of your revenue back into your CRM, so that gives you $3000 per year or $300 per month budget.