Frequently Asked Questions

Any amount you have left on your current subscription will automatically be prorated into the new subscription for you.

You can find all of our documentation at the link below. Be sure to use the search feature to find what you are looking for more easily.

You can find those by logging into the vault and going here:

Here are some common issues that come up

You can do that by logging into the vault here.

Try reaching out to your host to make sure that they have cron enabled. This is a common cause of payments not processing on time.

This can have a variety of causes from server firewalls to incorrect setup. We highly recommend not relying on webhooks if you’re able to.

You can quickly create a new license by purchasing a new subscription. You will receive an email with a new license key. Don’t worry! You won’t lose any of your settings or content when you re-activate AccessAlly.