Everything you need to sell and elegantly deliver digital offerings, your way.

Frequently Asked Questions

• What other tools do I need to use with AccessAlly?

  AccessAlly is a WordPress plugin. You’ll also need a hosting service like WPEngine, a WordPress theme, and a place to host videos like Vimeo, Amazon S3, or Wistia.

  AccessAlly also comes with a WordPress theme, but you can use another theme or builder if you have a favorite.

• Can I use AccessAlly without one of your integrated CRMs?

  Yes, you can! With our latest release, AccessAlly 4.0, you can integrate directly with ActiveCampaign, ConvertKit, Drip, Keap, and Ontraport… or you can use AccessAlly to manage your contacts without a CRM.

• What is the full 60-day money back guarantee?

  The power of AccessAlly is in your hands!

  With our 60-Day Money-Back Guarantee we give you two full months to try out every feature that we have available.

  You can create courses, memberships, affiliate centers and so much more.

  Experience the full power and flexibility of AccessAlly. Ask for a full refund within 60 days if it’s not the solution for you. By the end of the 60 days, you will have a site that you’re proud of.

  Nothing is holding you back from being successful with AccessAlly. Guaranteed!

• Do I need another shopping cart system to use AccessAlly? (SamCart, ThriveCart, WooCommerce?)

  No. AccessAlly takes payments directly for you through Stripe or PayPal.

  You’re welcome to use another system to process orders, as long as you can apply a tag in your CRM on a successful order so AccessAlly can generate a member login.

  Using built-in AccessAlly payments allows customers to login instantly after they purchase, as well as update their card on file.

• Is AccessAlly available in other languages or translations?

  AccessAlly is available out of the box in English, French, Spanish, Italian, German, Hebrew, Portuguese, and Bulgarian. If your business needs to communicate in another language, please contact us and we can discuss additional translations.

• I have an existing membership site. How much work will it be to move my members over to an AccessAlly membership site?

  AccessAlly comes with a Member Migration Wizard, which will import existing members from a current WordPress membership site, or from your CRM directly. With a few clicks of the mouse, your new users will be ready to go.

  If you have recurring payments, the migration wizard will not be able to transfer them into AccessAlly. If you want more details, get in touch with us to see how we can help make the transition a success for you and your members.

• Does AccessAlly work on WordPress.com?

  AccessAlly was designed for self-hosted WordPress installations.

  We do not recommend installing AccessAlly on a WordPress.com site, even if on a paid WordPress.com plan that allows plugins and themes to be installed, because AccessAlly and recommended themes won’t work as expected.

• What kind of designs will AccessAlly allow me to create?

  The AccessAlly plugin is not a WordPress theme. The AccessAlly theme is included with your purchase, and it handles the look and feel of your site: headers, menu areas, and the main content section.

  The plugin provides all of the LMS and membership functionality you need and must be paired with a WordPress theme to style your pages.

  If you choose not to use the AccessAlly theme, AccessAlly is compatible with any WordPress theme or builder.

• Do I need to hire a developer or can I build my AccessAlly site myself?

  AccessAlly isn’t your typical LMS plugin and because it’s so powerful it has a learning curve.

  If you’re willing to spend some time learning how it works, you’ll be one of our many clients who have created and successfully manage their courses themselves.

  If you want a fully customized design or very complex functionalities, then you’ll want to hire a developer. Hiring a developer for your site often means you’ll get their expertise beyond the tech stuff, like strategy and design too!

• Can I install AccessAlly on multiple sites?

  One license of AccessAlly is good for one membership site. Ideally, you’d have all of your courses in one members area, to enable cross-selling of different products.

  With AccessAlly In-House Training you get additional training licenses to use internally to train your team. You can also purchase additional licenses at a discount once you’re a client.

• Does AccessAlly's affiliate feature work with other shopping cart plugins?

  No, AccessAlly’s affiliate functionality was developed to support products sold using AccessAlly’s opt-in and order forms.

• Will my site be Website Accessible for members with disabilities?

  Yes, because we are committed to website design and navigation that is inclusive, regardless of ability. We make sure that AccessAlly’s web elements are screen reader friendly, and we give you the option of adding subtitles to your videos.