How we support you

Spending hours to get your issue resolved or being left to “hang dry” is NOT fun.

We believe excellent software also means customer support that will help you through all your questions.

"The support I have received from AccessAlly is next level
The support I have received from AccessAlly is next level. It's an incredible product backed up by incredible people."
"I am 1000% happy with my choice to become an AccessAlly customer this year
I LOVE YOU! I feel like I am supported by such a strong, responsive, kind, wonderful, brilliant, responsive software family. And as a small business owner (and extremely busy mama), I cannot tell you how much it means to me. I am 1000% happy with my choice to become an AccessAlly customer this year, and I only wish I’d been unafraid of the learning curve and taken the plunge sooner. Thank you, thank you, thank you for building this, for always improving it, for listening to me and your other customers, and for being so committed to our successes."
"We couldn't be happier with the support and knowledge base
I just wanted to say how awesome your team and product is. We just purchased our third license for AccessAlly as we have a variety of membership sites and we couldn't be happier with your support and knowledge base. We sure do appreciate you!!"

Let's get into the details

When you become an AccessAlly client, here’s how our team goes the extra mile to help your business succeed:

When you email tech support...

We debug any AccessAlly issue you may run into, so you can get back to focusing on your students.

Fast response rate

First, we’ll send you a confirmation email that your message has been received. After that, a member from our support team will get in touch with you ASAP.

Specialized Testing

Got a specific use case, or a unique issue? We exceed expectations by getting our developers to re-create the exact issue you are facing so that we can provide you with the right solution.

Settings Review

Technical issues? No worries, we’ll review your set-up. That means going behind the scenes into your WordPress site or CRM to figure out what is going on.

The Solution

No questions get left unanswered. In the odd case where something is not possible, we try our best to provide a workaround – even if the issue is from another plugin or system.

You Can join us for tune up calls 3x a month

Want to ask your questions live? In these calls we help you decide on the best approach to reach your goals, and can point you to the most applicable tutorials.

Tips

Tips on how to use AccessAlly for your business

Connect

Connect with other AccessAlly users and see what they’re up to

Questions

Ask AccessAlly set-up questions or how to use a feature

Pop Into a Monthly workshop

Every month we do a deep dive into scenarios designed to create something you can use in your business from A-Z.

Here are some of the customer-requested workshops that we’ve done!

Delivering Your E-Book

Building Community Groups

Creating Online Summits

Earning Points on a Monthly Basis

The Best Way To Pay Affiliates

Creating Multi-Level Teams

Designing With The AccessAlly Theme

Building Multi-Day Challenges

Watch Video Tutorials or read our articles

We’ve got a library of tutorials (video and written) which are located on the AccessAlly Knowledge Base.

How-To Videos

Use case scenarios

Step-by-step Guides

Recommendations

BTW, our support team isn't just anybody!

They’re AccessAlly experts who have used the software for years before joining our team, so you can trust that you’re in good hands.

Kimberly Gosney Director of Education at AccessAlly

Kimberly Gosney

Naomi Niles

Naomi Niles

Scott macon

We’re also pretty proud of what our customers are saying about them…

"I’ve been an AccessAlly user for years!
I just wanted to reach out and shout from the roof tops how amazing my session with Kimberly was yesterday! I’ve been an AccessAlly user for years and there were things that I had been avoiding and she helped break down everything in simplest form for me. I’m so excited to implement everything into my site!! Thank you for offering this incredible opportunity to chat with a member of your team! It was brand on with the high-level software you sell!"
"Scott is an absolute gem!
Just wanted to give you some feedback on Scott from the AccessAlly support team today. He is an absolute gem. Thought you might like to know. He really went above and beyond today trying to help me today, when my website host, LiquidWeb, refused to admit the problem was theirs. If you ever see Scott in the real world, please could you pass on an English cup of tea from me? Massive gratitude!"
"Kudos to Naomi for her helpful responses!
I just want to give a quick shout-out to Naomi. She has been responsive and helpful with every issue that comes up. The tone in her emails is warm and she does everything she can to get issues resolved. KUDOS!!!"

Looking for More Resources?

If you’re looking for advice to get your online business up and running, or need new ideas to keep your membership site fresh, give these resources a try:

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