AccessAlly vs. CustomerHub: a comparison

Our fans tell us AccessAlly allows them to earn more from their online courses and membership sites. We think you’ll love AccessAlly’s power features, along with its’ sophisticated interface.

If you’re curious to see how AccessAlly really stacks up to CustomerHub, read on!

Next, compatibility and integration are a must for your membership site. After all, the CRM, email marketing system and billing tools you use will all come into play to make your membership site work.

Both CustomerHub and AccessAlly are designed specifically with Keap integration in mind.

With both plugins, you can take advantage of the features that we love Keap for — and here I’m thinking specifically of tag-based automation!

Both CustomerHub and AccessAlly allow your customers to update their credit cards, see their invoices, and make payments on an outstanding amounts. This is key for anyone who has a paid program or ongoing membership program, because it cuts down on admin time spent chasing up clients to pay their fees.

AccessAlly goes a little deeper with that need for tight integration by allowing you to tap into Keap’s affiliate referral information. You can use this to create an all-in-one members area for customers and affiliates so that they can promote your offerings without logging into a different site.

With CustomerHub you’re hosting your website and courses on their closed platform, with no easy way to take your content with you when you cancel or decide to move on.

Additionally, you’re tied to either Keap or ActiveCampaign. A change from either of those platforms will require you to rebuild the membership site from the ground up.

With AccessAlly, all your content is stored in a WordPress website which is super flexible in terms of changing platforms, interfaces, and more.

Because the CustomerHub system is closed, you can’t easily extend it by installing add-ons and plugins. That means you can’t add an integrated forum, gamification, or other features that could improve your courses. Any extra functionality you want to include must be managed through Zapier — and outside of the closed CustomerHub system.

AccessAlly took a different approach: it’s a WordPress plugin that’s open source, so anyone can see and read the code, and it’s easy to back-up and export your content.

Plus, features like communities, gamification, quizzes, and more are built-in to AccessAlly, while they’re unavailable with CustomerHub. 

With AccessAlly, you can take full control of the look and feel, and add the functionality you want.

While AccessAlly started off as an “access management” tool for online courses, it quickly developed into a full-fledged membership plugin for WordPress.

That means you can create beautiful searchable member directories, sorted by your marketing automation platform tags. This allows members to opt in or out of your member directory, and even to purchase a premium listing.

You decide what you want to include in your member directory — like a biography, or even points earned, and course progress. CustomerHub offers no member directory.

Plus, with AccessAlly’s profile editing functionality, a member can update their name, email, address, and password… or any other custom field inside InfusionSoft.

All with one click, and everything gets synced between your membership site and InfusionSoft. CustomerHub does not offer this in-depth integration, or easy to use interface for the member.

CustomerHub does not offer the ability to “license courses” to groups of people, which is also called Umbrella or Team accounts.

AccessAlly gives you the power to sell a “package” of licenses to your courses and content, and to have a team leader assign sub-accounts.

This is great for selling corporate training. It also allows you to design a “member management” dashboard, with custom operations to kick off automations directly by group administrators.

AccessAlly Pro will allow you to build out an even more robust, high-level teaching center…like if you’d like to run your courses through teaching assistants, or have someone monitoring participant progress. In this case, a team leader would be able to see student progress, quiz results, and even view recorded notes or questions asked.

AccessAlly Pro also makes it easy for students to upload homework attachments, like PDFs, Word documents, or other files for the administrator. CustomerHub offers no homework submission and replies, and no team feature.

• • You need a bare-bones course website fast, with no plans for added learning management and gamification functionality down the line
  • You want to have your site up and running quickly, so you can test your ideas without worrying about design
  • You’re currently a Keap or ActiveCampaign customer and never plan on migrating away
  • You don’t mind giving up full control to have your courses hosted for you on a 3rd party platform that you can’t easily export or leave

• • You’re a developer who likes get projects done quickly, and have happy clients who love the results of your work
  • You’re a course creator with a vision for the design and flow of your courses, and want to leverage marketing automation
  • You want everything to work seamlessly from one end to the other (payments, courses, and memberships)
  • You’re looking to create an amazing customer experience, that’s functional, profitable, and helps you stand out in the marketplace