When adopting a new platform or software, you’ll want access to customer support and a smooth onboarding process. Knowing what to expect before you dive in can be really helpful here.
Podia offers free migrations when you select an annual plan. They’ll move over your products and up to 2,000 contacts for free. Note that you do have to purchase an annual plan to get this free migration. The move takes about 2 weeks for them to complete, so be sure and plan accordingly.
If you select a monthly plan instead, you won’t get a free migration, but they do have written support articles that let you know how to migrate.
Migrating from one platform or software to another is always a tedious, time-consuming task, so again, be sure and plan accordingly.
When it comes to customer support, Podia has live chat and email support. The live chat is available on their upper tier 24 hours a day, 7 days a week.
Note that chat support can be a great feature for quick, one-off questions. However, it’s not usually a good solution for complicated technical questions or specific set up questions. Since those can be more intricate, details can easily get lost in a back and forth chat conversation.
Podia also has a detailed help center with written tutorials and videos to support its features. It’s a great resource if you get stuck and enjoy learning and solving on your own.
Thinkific doesn’t offer any kind of free migration, but they do have a WordPress plugin to help you move content from WordPress to the Thinkific platform. The plugin doesn’t support migrating subscription plans though, which is usually a sticking point for any migration.
If you’re migrating from somewhere other than WordPress, you could find yourself in a copy/paste migration situation which will be time-consuming, and you’ll risk losing content, members, and subscription plans.
Thinkific offers customer support on all plans. Phone support is available for US customers. They also offer live chat support from 9 am to 5 pm Pacific Time for all paying customers, on plans Basic and above.
Phone and chat support can be great options, but sometimes, email support is the best way to go for technical questions and set up scenarios because it gives your customer support representative time to solve the problem on their end and send you detailed instructions and explanations.
Phone support can be great for quicker, one-off questions. They don’t offer chat support, but again, that’s not necessarily a bad thing based on the types of conversations that occur over chat.
Similar to Podia, Thinkific has a help center where you can learn and solve problems on your own. It’s well documented so you can find tutorials and how-to videos on implementing features.
Bonus Tip: A help center can really clue you in and set expectations before you purchase. It shows you how the company intends to support you, and how they explain the setup, resolve issues, and give you resources.
It’s always a good idea to spend some time digging through how-to articles in the help center before you purchase so that you have an idea of what you’re getting into.